CRM Analyst - Online Gaming Giant - Gibraltar in Gibraltar, Gibraltar, UK

Employer: Castle Hill - Online Gaming Careers

Location: Gibraltar, Gibraltar, UK


Salary: Salary negotiable

Salary: Competitive + Benefits + Relocation Package

Our client, an innovative Gibraltar based company with a fantastic working culture, are currently recruiting for an experienced and highly motivated CRM Analyst.

Our client is one of the fastest growing online communities, offering a unique product based around excellent service and unique customer features, which has allowed the company to achieve significant growth. Due to their impressive performance, this growth will continue making it an excellent time to join the business.

Based at the client’s brand-new Gibraltar office, located in the iconic World Trade Centre building, they’re currently looking to recruit for an experienced and passionate CRM Analyst to join the Bingo B2C team. You will have strong interpersonal skills and the ability to work with a wide range of people, from key customers, to internal marketing teams and various departments within the company.

The main purpose of this role is developing the communication strategy across email, SMS and direct mail, create campaigns that drive retention and customer loyalty, look after the whole lifecycle of the campaigns including, segmentation, welcome and re-engagement programs.

This exciting CRM Analyst role will see the successful candidate take on challenges and responsibilities such as:

  • Plan, implement and analyse CRM campaigns
  • Provide insights and identify target groups for CRM initiatives.
  • Campaign tracking, analysis, reporting and revision of conversion, retention and reactivation plans
  • Test, monitor and optimize the offers in our emails, SMS and other real-time communications by using multiple test/control methodologies.
  • Analyse the response rate and ROI to the campaigns
  • Request appropriate design assets from the design team from detailed design briefs
  • Undertake continuous competitive market research on retention plan
  • Competitor Analysis on retention activities
  • Ensure we adhere to current regulations with regards to management and handling of player data

If this is the kind of opportunity you have been looking for then you will need the following commercial skills and experience:

  • Proven experience in the online gambling sector, ideally gained over a minimum of 2 years, in a similar level CRM or product role
  • Experience of managing customer lifecycle campaigns, delivering customer loyalty,
  • experience of using campaign management tools
  • Working knowledge of databases and email platforms.
  • Excellent communication and interpersonal \ influencing skills
  • Fluency in English
  • Educated to degree level in a business or marketing discipline
  • Additional languages, especially Swedish/Spanish/Polish/Portuguese a plus

Based in Gibraltar, not only is this a fantastic career opportunity, it is also a chance to experience a great lifestyle in a location with over 300 days’ sunshine per year! For further information regarding relocating to Gibraltar/Southern Spain and working in the online gaming industry, please have a look at our YouTubevideo: [Relocation to Gibraltar and working in the Online Gaming industry] youtubeDOTcom/watch?v=xj1f92a2ksU

So, if you are looking for this exciting position, and want to work for an industry leader in the sun, look no further and send your CV to Castle Hill Recruitment, or apply here on Reed.

If you have any further questions regarding working in Gibraltar, and living in Gibraltar / Southern Spain then please contact us.

Required Skills:

Analytical Skills Bingo CRM Lifecycle Online Gaming

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