Customer Service Advisor in Huntingdon, Cambridgeshire, UK

Employer: 1st Choice Rec

Location: Huntingdon, Cambridgeshire, UK

Hours:

Salary: Salary negotiable

Are you passionate about delivering the highest level of customer service?

Do you enjoy building rapport with customers?

Are you are a good listener and always keen to find a positive solution for customers when things go wrong?

……. If so then we want to hear from you!

Recruiting on behalf of our rapidly expanding client, we are looking for a

Customer Service Advisor

Key focus of this role will be resolving customer complaints when things go wrong, and taking a proactive approach to identifying and implementing processes and procedures with suppliers to prevent further issues.

Key Duties:

  • Act as the main point of contact for any customer concerns; reviewing in an empathetic and professional manner
  • Maintain rapport and communication with customers throughout the process to manage their expectations
  • Investigate issues with suppliers; identify any changes that need to be made and establishing where liability sits
  • Deliver outcomes back to clients with clarity and explanation of the reasoning behind the decision
  • Seek to identify and minimise any root causes – presenting recommendations to improve the overall customer journey

If you want to work for a company where your tenacious approach to maintaining and further developing customer and supplier relationships is key.

One where you are rewarded for your hard work towards problem solving and preventing further issues.

Our client offers a friendly and professional environment with a genuine team approach towards the success of the whole business. A competitive salary is on offer – with great long term career opportunities.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

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