Customer Service Advisor in Liverpool, Merseyside, UK

Employer: Pertemps Liverpool

Location: Liverpool, Merseyside, UK

Hours:

Salary: £16,000 per annum

Customer Service Advisor

Speke

£16,000 basic salary

Permanent

My client in Speke are currently looking to recruit a Customer Service Advisor to join their team. The main focus of the role will be to deal with inbound calls from business clients and aim to ensure enquiries are resolved in the first instance. The hours of work are 8:30am to 5:00pm Monday to Friday and comes with a basic salary of £16,000.

The main duties of a Customer Service Advisor are;

  • Handling inbound calls
  • Ensure client expectations are managed
  • Demonstrate an understanding of the call and follow through with any promises
  • Aim to resolve any issues on the first call to prevent need for call-backs
  • Add all client information, updates and call history are logged on the CRM system
  • Identify and escalate any major issues to relevant managers
  • Have a strong understanding of the business and services in order to deal with the majority of inbound calls
  • Assist with clients refunds, orders and exchanges
  • Respond to any call back and email requests

To apply for the position of a Customer Service Advisor you must;

  • Have inbound customer service experience
  • Possess a professional attitude and telephone manner
  • Able to a high level of accuracy
  • Be highly organised in order to balance priorities

If you meet the above criteria and feel this role is right for you then please apply online

Keywords; customer service advisor, customer service agent, customer advisor, customer agent, customer care, customer service, call agent, call advisor, customer representative, customer consultant, client advisor, business advisor, B2B advisor, account manager, account management, call centre, contact centre, inbound, helpdesk, call handling, call handler, speke; Liverpool; Garston; widnes; Merseyside; halewood

Required Skills:

Call Centre Contact Centre Customer Care Customer Service Customer Services

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