Customer Service Advisor in Borehamwood, Hertfordshire, UK

Employer: Crisp Recruitment

Location: Borehamwood, Hertfordshire, UK

Hours:

Salary: £17,500 - £18,000 per annum

Title: Customer Service Advisor

Salary: £18,000 + an excellent benefits package including 25 days annual leave, private healthcare, life insurance and pension, breakdown cover and much more

Location: Borehamwood

Must Haves : Confident Communicator, Enjoy speaking on the phone, Thrive in a busy environment, Be able to deliver a high standard of service, Represent a compnay to a high standard

Our client who has been established for over 30 years are looking for a confident Customer Service Advisor experienced with high call volumes, dealing questions queries, enquiries, and the occasional complaint. The company is corporate however the culture is very family orientated yet professional, the employees are at the heart of their business so they really look after them.

Our client is very innovative and always one step ahead of the market amending their products and services accordingly

If you thrive in a customer focused environment are a strong communicator, hard-working, organised with excellent attention to detail this role will be a great opportunity for you.

Contact centre experience will be highly beneficial

Responsibilities

  • First point of contact for clients
  • Dealing with questions queries and providing product information
  • Processing high volumes of applications
  • Updating the system with information of each call received
  • Responding to emails
  • Give sound advice and honest update to clients
  • Ensure each call reaches a resolution in a timely manner
  • Providing a high standard of service both written and verbal.

Attributes

  • Strong customer service and administration skills in an office environment • Previous Contact centre experience would be beneficial • Ability to multi task • Be able to work independently and as part of a large team • Good computer literacy - using multiple systems • Ability to work under pressure accurately

Crisp Recruitment Ltd is a local recruitment consultancy based in Borehamwood. We are working on behalf of our client to find suitable candidates for this opportunity

Required Skills:

Complaint Contact Centre Customer Service Queries

Similar Jobs