Customer Service Advisor in Alton, Hampshire, UK

Employer: Mark James Search Limited

Location: Alton, Hampshire, UK


Salary: £18,000 - £25,000 per annum

Our client, a leading Insurance broker, based in Alton, is currently hiring for an Insurance Consultant to support customer enquiries and sales of a variety of insurance products and services.


  • Respond quickly and effectively to client requests relating to their insurance policies
  • Arrange insurance cover as agreed with client
  • Develop a positive relationship with the client and show them where they can obtain better value on other insurances they hold
  • Ensure relationships with insurers are enhanced through your professionalism
  • Follow Branch procedures to protect the client, us and the insurer
  • Ensure all relevant information is given to the client as required
  • Take responsibility for your personal development in terms of understanding the policies, procedures, the legal and regulatory framework and to share this knowledge with your colleagues
  • Ensure you act in accordance with current regulatory procedures


  • 2 years previous sales or customer service experience in an Insurance Services environment
  • Excellent communication and interpersonal skills, combined with the ability to learn quickly, organise yourself efficiently
  • Ability to think imaginatively and work well under pressure at all times
  • Financial Services/Banking experience, would be a distinct advantage

This is a full time, permanent position working Monday-Friday, 8.30am-5.30pm and Saturday 8.30am-12pm (rota 1 in 2 basis)

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.

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