Customer Service Advisor in Hemel Hempstead, Hertfordshire, UK

Employer: Grass Roots UK

Location: Hemel Hempstead, Hertfordshire, UK


Salary: Salary negotiable

Could you be the helpful voice at the end of the telephone line? If you're good with customers, then you could be just the person we need in our Customer Service Team here at Grass Roots.

We're looking for a Customer Service Advisor to handle email and telephone enquiries relating to our products and programmes. The role involves working to set service standards, and making sure excellent customer service is delivered at all times.

This is an opportunity to join Grass Roots at an exciting time of change and growth where we can offer you a long and interesting career - starting here in the Customer Service team!

Essential Skills

  • Excellent written and verbal communication skills
  • Excellent PC skills
  • A good level of numeracy and literacy
  • An excellent telephone manner

Location: Tring - Moving to Apsley, Hemel Hempstead in April 2018

Inspired? Apply now!

Please note that you must be a UK resident and eligible to work in the UK.

About Company

So who are Grass Roots? We are an incentive company with the widest range or rewards and benefits for employees and customers. We work with many of the world's largest brands to enable them to connect with new customers, grow their market share, and enhance customer loyalty. This is a highly exciting time join us following the successful acquisition by Blackhawk Network last year meaning lots of investment and an even stronger business focus on data and statistics to continually improve our product offering.


We have over 20 benefits for our employees to take advantage of, over and above our industry benchmarked salaries and these include:- Life Insurance, Pension, Maternity, Paternity and Adoption pay. You get 25 days holiday on commencement of employment and you can buy up to 5 extra days a year. We also offer 3 additional days if you are getting married and you can support the charity of your choice with 2 volunteer days. We offer private medical insurance, employee assistance programmes and there is an onsite gym at our sparkling new offices in Apsley. Through our products you can save money on your childcare, your bikes, cinema tickets, dining out, days out and your weekly shopping!

Required Skills:

Customer Service