Customer Service Assistant in Saffron Walden, Essex, UK

Employer: Interaction Recruitment

Location: Saffron Walden, Essex, UK


Salary: £16,000 - £19,000 per annum

My client, a successful family owned organisation are seeking a Customer Service Advisor to join their team on a permanent basis.

This position has become available due to an increased workload

You will be a part of a small team to deliver strong Customer Service to UK and International customers. Your main duties will be:

· Investigate and escalating queries via telephone and email

· Processing orders

· Supporting the technical team and managers

· Offering advice over email and phone

· Process export documentation for shipments

· Admin support for in-house events and meetings

· Adhoc duties

The successful candidate will have:

Experience working within Administration or Customer servicing.

You will be confident using MS packages and ideally experience using a CRM database.

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