Customer Service Assistant in London Gatwick Airport, West Sussex, UK

Employer: BP – UK Retail Careers

Location: London Gatwick Airport, West Sussex, UK

Hours:

Salary: Salary negotiable

We don’t just sell things – it’s our aim to ensure that every customer who visits us leaves happy. As a customer service assistant, you’ll spend a lot of time on your feet stocking shelves, serving barista coffee, running the till, cleaning the store and keeping the place looking tidy. It’s a tough job that will keep you busy, but you’ll be working in a fun environment as part of a dedicated team. And of course, as you would expect from one of the largest companies in the world, you’ll be rewarded with job security, fantastic benefits, flexible shifts, competitive pay rates and the opportunity to progress through the ranks if you want to. And you’ll enjoy all of this while experiencing customer satisfaction first-hand.

What you’ll need

You don’t need any previous retail experience. We’re looking for people who are enthusiastic, friendly, caring, and have a natural flair for great customer service.

You do need to be polite, hard-working and able to work well within a team. Plus you’ll need to be comfortable approaching customers with confidence. You’ll also need to be at least 18 years old as part of the role involves working with fuel.

What you’ll get in return

Before you start, you’ll be asked to complete some online training that will get you up to speed with BP Retail. This way, you can feel confident of what is expected of you in your new role before you walk through the door. You can complete the training on your own computer at home and you’ll be paid for the time you spend on it.

As well as your salary, you’ll get paid holiday, flexible hours, a pension scheme, a share save scheme (so you can own a part of BP) and 15% discount on most in-store goods. While on duty you can have free hot drinks from Wild Bean Café and, if your shift is more than four hours, half-price meals – for a full-time worker this can be worth as much as £15 per week in your back pocket! After you’ve successfully completed your 12-week probationary period we’ll also increase your pay – depending on which store you’re working in, this can be up to an extra 50p per hour. You’ll get a premium rate for overtime or bank holidays and may receive bonuses in the form of shopping vouchers.

As you progress you might want to stay as part of our expanding store network or perhaps join our support centre in Milton Keynes. Wherever you’re based, a job in BP Retail is your opportunity to join a team of dedicated, friendly and respectful individuals all with one common goal – to provide the best possible customer service.

How to apply

Applying for a role at BP couldn’t be easier. You don’t need a CV, simply click the 'Apply' button and fill out the application form on your phone, tablet or desktop computer with your details, or use your profile from LinkedIn, Facebook or Google+ instead. The next step is a situational judgement exercise. We use these straightforward questions to determine how your values and behaviours align with ours and how they can help us drive fantastic customer service.

If you’re successful, we’ll be in touch to arrange a short interview over the phone, followed by the possibility of a face-to-face interview soon after. Good luck, we hope to hear from you soon!

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