Customer Service Coordinator in Norwich, Norfolk, UK

Employer: Service Service Employment Agency Limited

Location: Norwich, Norfolk, UK

Hours:

Salary: £16,000 - £16,500 per annum

Our client who is a well-established distributor based in Norwich, is recruiting for a part-time Customer Service Coordinator to join their close-knit and dynamic team.

The Customer Service Coordinator will be responsible for handling all customer enquiries, dealing with orders and any delivery issues that may arise, in a professional and courteous manner.

Responsibilities:

· Dealing with queries, delivery calls, orders and chases in an excellent and confident manner

· Entering all relevant customer details onto the system accurately

· Conducting calls to suppliers and customers

· Identifying problems with orders such as items being out of stock, credit checks or the suppliers not receiving the purchase orders

· Providing top customer service at all times, in accordance with targets and KPI’s

· Processing orders

· Liaising with internal and external parties in a timely manner

· Able to work efficiently under pressure

Hours: Wednesday, Thursday and Friday - 8:30am - 5:00pm

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