Customer Service Officer - public sector in Folkestone, Kent, UK

Employer: Recruitment Solutions (Folkestone) Limited

Location: Folkestone, Kent, UK

Hours:

Salary: £18,700 - £20,500 per annum

Are you available for an immediate start?

This is a long term temporary role with an end date of 15th February 2019 with no two days the same!

Hours of work:

37 hours per week, Monday to Friday 8.30am - 5.00pm with an hour for lunch

Hourly Rate:

Largely depending on experience but £9.74 per hour as a minimum x 37 hours per week (which equates to £18,7390.00 per annum pro rata) as a minimum)

We are looking for someone who can hit the ground running!

Someone confident and capable with a great telephone manner!

This role is predominantly telephone based in terms of switchboard duties.

Working within the public sector, you will be handling incoming calls from members of the general public regarding general enquiries relating to any of the following Departments:

Waste & Recycling

Parking

Elections

Cleansing

Grounds Maintenance

Environmental Services

Any previous experience working for a local Council with any of the above would be considered helpful.

Applicants must have:

A confident and articulate telephone manner

The ability to professionally handle any conflict calls

Some previous call handling experience perhaps gained within a small contact centre

Great customer service skills including face to face experience

Accuracy and attention to detail

Whilst training will be provided, you must have ability to absorb information quickly and work within a particularly fast paced environment.

If you are available for an immediate start and would like to be considered, please email an up to date CV as soon as possible!

Required Skills:

Customer Service Reception Administration public sector

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