Customer Service Representative (Personal Cruise Advisor) - Permanent in Southampton, Hampshire, UK

Employer: Carnival

Location: Southampton, Hampshire, UK


Salary: £17,000 - £20,000 per annum

Do you love travel?
Have you got a flair for sales & customer service?
Help our guests book their perfect cruise - join us as a Personal Cruise Expert.

As a market leader in the cruise industry, Carnival operate spectacular ships all over the world.

Join us as a Cruise Coordinator (previously called Personal Cruise Expert) within our Contact Centre at our impressive head office in Southampton and you'll go far too. You would be responsible for providing customers and travel agent partners with an extraordinary standard of customer service, securing bookings with dedication as well as maximising all sales opportunities.

This role is paying a competitive salary with performance related commission and great company benefits including a pension scheme, flexible benefits and concessionary cruises!

**Due to expansion, we are currently recruiting for a number of positions for our next intake starting 30th April 2018 **

Main Responsibilities

  • Answering calls from P&O and/or Cunard customers and also travel agents; meeting our customers needs on first point of contact and delivering high quality
  • Being an expert within your role and guiding guests effortlessly to the right product
  • Converting sales & up-selling; being responsible for your performance
  • Building and maintaining effective relationships
  • Responding swiftly and effectively to our customers
  • Dealing with email requests regarding product and reservations.


We are looking for candidates to join our fun and competitive teams and be proud of our brands, so you will:

  • have great customer service skills
  • be confident, outgoing and flexible, with a positive attitude and enthusiastic approach.
  • be a great communicator with strong interpersonal and negotiating skills, coupled with a good level of computer literacy
  • be detail driven with strong organisational and time management skills.

If you’re driven and determined, develop your future with a world-leading cruise company that includes the prestigious P&O Cruises and Cunard Line brands. This is a fantastic chance to develop your career and customer service skills within a leading global business.

About us

One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build an inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of our recruitment process so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.

Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships have always been The Most Famous Ocean Liners in the World. We continue our legacy of luxury ocean travel with our flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, with Queen Mary 2 providing the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our fourth Queen will join our Cunard fleet.

P&O Cruises has a proud and long tradition, with seven ships including our flagship Britannia which joined our fleet in March 2015. Our new ship, the largest in the UK market, will join the fleet in 2020, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.

It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. Join us on our journey, apply now.