Customer Service Tracking Assistant in Manchester, Lancashire, UK

Employer: Aspire Recruitment

Location: Manchester, Lancashire, UK

Hours:

Salary: £8.45 per hour

Customer Service Tracking Assistant

£8.45 p/h + OTE

Manchester City Centre

Immediate Start

Temporary to Permanent

12pm - 8pm 4 days during the week and 12pm - 5pm Saturday

I am currently recruiting for my client, a non for profit organisation, who is looking to hire a Customer Service Tracking Assistant with an immediate start. The role will first be on a temporary basis, which after three months, if successful, will be made permanent.

Duties:

  • Contact customers to track their progress into sustainable employment or career progression.
  • Tracking of customers to identify those who have moved into learning.
  • Identify customers who would benefit from additional support from the service and gather feedback on customer satisfaction with the service.
  • Work towards agreed targets for call rates and contract outcomes.
  • Work proactively with colleagues to maximise the tracking of customer outcomes.
  • Manage customer information.
  • Collection of evidence and verification of evidence.
  • Support specific marketing campaigns.
  • Additional or alternative duties as reasonably required by the Company.

What we are looking for in a candidate:

  • Be well-organised, methodical and calm under pressure.
  • Strong administration and IT skills, demonstrating accuracy and attention to detail.
  • Strong telephone communication skills.
  • Ability to communicate effectively with people from a variety of backgrounds and ages to impart information and assist them in making appropriate choices.

Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Required Skills:

sales inbound call centre customer support telesales customer service administration sales advisor outbound customer advisor order processor

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