Deputy Head of Security in West London, London, UK

Employer: Incentive Lynx Security Ltd

Location: West London, London, UK


Salary: £40,000 - £45,000 per annum, negotiable

Purpose of the Role:

The role requires the DHoS is to be the immediate point of contact for the security team, and will entail a requirement to oversee other operational functions as deemed necessary for the ongoing success of Incentive Security service delivery commitments.

Internal Contacts:

Head of Security, Regional Manager and Directors, Duty Supervisors, Controllers, employees and prospective employees

External Contracts:

Clients, Contractors and suppliers

Duties and Responsibilities:

Working 50 hours per week, (additional hours may be required from time to time to meet operational requirments)

Tuesday to Saturday

To deputise for the Head of Security in their absence

To coordinate and manage all Loading Bays ,Control Room, Receptions, Sheldon Square & Kingdom Street security operations.

Line manage a team of Security Duty Supervisors providing guidance, support and specialist expertise to the team.

Support all operational aspects of the security team

Drive change, new ideas and challenge current operating procedures implementing best practice across the structure.

Ensure the team are tasked efficiently and effectively maximising resource at peak times matching rotas to operational demands.

Effectively supporting the HoS to manage the budget, continually reviewing all factors affecting the operation including staff payroll, uniforms etc.

Provide a high focus on Customer Service ensuring that the team courteously communicate with members of the public, retailers and our client at all times.

To ensure all buildings are managed, supported with relevant health & safety documentation in place.

To ensure the necessary internal site quality audits are undertaken and provide a detailed action plan and manage any non-compliance.

Maintain the access system with routine audits.

Understand client requirements providing solutions to meet and exceed needs and contribute to achieving the customers’ objectives.

To manage excellent relationships with our client, our suppliers and other partners.

To support recruitment, Induction training, developing and retraining of staff where necessary ensuring a "one team approach"

Ensure adequate quality performance (KPI’s) measures are adhered to and any non-compliance is resolved in a professional manner.

To ensure all site related risk assessments are continually monitored, reviewed and updated as necessary.

Ensure the Continuous Improvement Process is an integral part of the site services delivery and increasingly added value to both the business and our client.

To ensure all staff are fully trained to adhere to Health and Safety legislation at all times, proactive supervision in the ongoing use of PPE as necessary, ensure all risk assessments are in place and adhered to, active use of Toolbox talks progressed.

Review accident statistics and proactively promote safe working practices.

Provide shift cover, duty management and flexibility to cover outside normal operational hours, frequent monitoring and management of silent hours operations

In conjunction with the site team ensure that the Company Quality Plan has an up to-date and comprehensive set of Assignment Instructions that accurately reflect the duties carried out by the Company. The Assignment Instructions have been signed by the client and that both the security and client involved in the tasks have been briefed and are familiar with their responsibilities.

To set objectives for direct reports and renew quarterly.

Ensure same approach and mechanisms for all staff within area of responsibility.

Completion and regular reviews of the Personal Development Plans for the team.

Management of the site SIA procedures in line with company operating policies.

To be responsible for all Security equipment.

Ensure equipment is fit for purpose and operational at all times minimising down time.

Support business continuity planning and management.

Undertake any other reasonable duties as required to meet the needs of the business.

Follow our service principles at all times

We always treat everyone with dignity and respect in a professional, courteous manner.

We always listen intently to our customers and we always clarify what they need or want from us. We always strive to anticipate our clients’ needs and to act quickly to meet them - we always try to seek out straightforward, intelligent solutions and effective ways to implement them. We will always do what we say we will do - whatever the job, we always see it through.

We always aim to go the extra mile - to give our clients more than they expect.

We always communicate honestly and openly with our customers and we make sure that we regularly check that we are delivering what they want - we never hide bad news.

Work at all times to our company values.

Service: Providing exceptional service to our customers is our number one priority. We believe it isthe foundation of business success and we are passionately committed to understanding what our customers want and to providing them with outstanding solutions and service.

Performance: We want to be the best at what we do. We want to perform at the highest level for ourcustomers and to deliver exceptional value to our stakeholders.

People: Good people are the bedrock of our business. We are committed to attracting anddeveloping the best people we can and dedicated to providing them with stimulating and rewarding jobs and careers.

Innovation: We actively look for better ways of doing things in order to improve the value we deliverto our customers and the performance of our business.

Team: All for one and one for all. One team approach

Energetic: Enjoy your job.

Accountability: Take ownership of all situations to ensure tasks are completed or escalated whennecessary.

Confidence: Aim high and achieve

Honesty: In all things and respect to all people

Any other reasonable duties as requested by your line manager

N.B. Core tasks are as above, although this list is not exhaustive.

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