Understanding and predicting the experience economy is rapidly becoming a data science. There is an ongoing explosion in the amount and quality of social, behavioral and e-commerce data driven by the adoption of mobile, cloud and the evolving internet of things. These data sets will be transformative to understanding our customer ecosystem (e.g., Buyers, Sellers, Teams, Artists and Performers, Developers) and our global business.
This role will work closely with senior management and manage teams that produce metrics, data, models and strategic analyses. This is not a research only role. As the leader of the Data Science team, you and your global team of data scientists and software engineers will create one of the most valuable and intriguing big data environments. Imagine building technology that enables search to think like humans, power visual search and listening for social, voice activation, visual recognition, increased personalization across devices, chatbots, virtual agents, deep learning to power conversations with the internet of things and beyond. At the core, pricing optimization, demand prediction, supply prediction, marketplace design, risk mitigation, fraud detection, customer service and technical operations are also capabilities we aim to transform as part of our focus on data.
The head of data science and engineering will be visible as an industry thought leader inside and outside the company. Deriving these insights requires careful and rigorous analysis that often goes considerably beyond existing methods. You will lead the development of new data analysis and machine learning algorithms to extract insights from data that is being produced by our internal science teams, our collaborators, and by other parties (e.g., publicly available databases). You will also collaborate with our scientists to design new experiments that can provide valuable insights relevant to our mission.
You should be passionate about working with huge datasets and be someone who loves to bring data together to answer complex business questions that deepen our understanding of our customers. You will lead the development of statistical and machine learning models and work closely with our engineering team to implement analytically intensive solutions designed to improve the success of the StubHub business and delight our customers who are a marketplace of buyers, sellers and event creators. You will contribute to the company’s intellectual property and will be accountable for the quality, accuracy, and adoption of the analytical solutions your team develops.
The ideal leader will deal with highly ambiguous problems, take responsibility for finding solutions, and will drive towards simple solutions to complex problems. You will also proactively drive analyses that will lead to deeper insights and recommendations. Excellent written and verbal communication skills are a must, as well as the ability to earn trust with partners and diverse teams around the globe. This role requires an individual with excellent team leadership skills, outstanding business acumen, and the ability to work across Product Management, Marketing, Engineering, Finance, and Content teams, as well as country specific business leads to drive business outcomes. We are looking for a leader who is a self-starter comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment.