E-Commerce Service Assistant - Footwear Retailer in Wolston, West Midlands, UK

Employer: Step2Retail

Location: Wolston, West Midlands, UK


Salary: £17,000 - £18,000 per annum

Are you an looking for an exciting new opportunity?

Do you want to work within a great team and growing retail business?

If so……. Read on!

UK’s leading Foot care / Footwear brand is currently seeking an E-Commerce Service Assistant to join their business and play an integral role in the ongoing success of their department, Established in 2006 with 60 sites nationwide offering a unique service and products that make them standout from the rest, this footwear retailer has a head office based in Wolston Warwickshire and is looking for a hardworking and experienced individual with the ability to tackle a complex customer service department while maintaining ultimate professionalism, empathy and understanding their customers at all times.

Key Responsibilities:

·As an E-Commerce Service Assistant you will report to the Head of E-commerce directly and be responsible for any activities as required including over the phone/email customer care, stock management and website content analysis.

·Assisting with stores queries.

·Responsible for data input - upkeep of E-Commerce’s database and website’s stock management.

·Assistance to the head of E-Commerce and other team members.

·Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of inquiry.


·An extremely organised person with a strong work ethic who is motivated to maintain excellent standards of work in a fast-paced environment

·The role will require you to have previous online customer service experience and be highly literate in English

·You will need to be an enthusiastic and proactive individual with a "can do attitude" who can work at all levels with a high level of attention to detail and the ability to learn fast.


You will receive a basic salary of 18,000 per annum + Benefits, along with full training with the opportunity to develop your career within a growing business and great team!

Required Skills:

Customer Service E-commerce Telesales Online Retail Online Content

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