EVENING SHIFT CUSTOMER SERVICES in Burnley, Lancashire, UK

Employer: Intro Recruitment Ltd (Wigan)

Location: Burnley, Lancashire, UK

Hours:

Salary: £17,000 per annum

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  • JOB DESCRIPTION

    40 Hours a Week

    12:30-21:00 - Monday - Thursday

    08:30-17:00 - Friday

    32 Holidays per year
    Up to 3% contributory workplace pension scheme
    Staff discounted products

    -Answering incoming calls and messages, recording information and resolving the customer enquiries.
    -Offering pre-sales product advice and basic technical troubleshooting. Technical training will be provided.
    -Making outgoing calls to customers to update them on the status of their order, delivery or to offer any further guidance
    -Managing orders awaiting stock, ensuring the customer is kept informed
    -Realising and taking opportunities to up-sell products and delivery options.
    -Managing customer complaints through to resolution to the customer’s satisfaction

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