Exit Booth Agent - Heathrow Airport in London, South East England, UK

Employer: Enterprise Rent-A-Car

Location: London, South East England, UK

Hours:

Salary: Salary negotiable



Overview

Add an annual turnover of $20.9 billion to a rental and leasing fleet of over 1.9million vehicles spread across 9,600 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.

The Heathrow Airport location of Enterprise Rent-A-Car has an exciting opportunity for two Exit Booth Agents. The Exit Booth Agent provides superior, friendly, efficient service during the final stage of the rental car process; facilitates the rental process through verification and documentation of all necessary driver information. The person in this role performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

All candidates must be able available to work a 40 hour work week on a flexible shift system. This can include weekends, holidays and morning shifts starting from 5am and evening shifts ending at 12am.



Responsibilities

  • Verify car information and Registration for security and car control.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and tidy image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

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Qualifications

  • Experience of handling customer service functions
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must be able to work shift patterns