There is currently an exciting opportunity available to work on a national helpline providing careers information, advice and guidance to citizens.
Helpline Advisers provide expert information and an enthusiastic service to citizens to allow them to gain positive outcomes in learning, employment, training, apprenticeships and volunteering. Using a range of multimedia contact channels including webchat, phone, SMS and email, they provide information to citizens on a one-to-one basis.
In order to provide personalised advice, Adviser responsibilities include tailoring information to citizen's situations, conducting research, monitoring developments in education, training and employment and raising awareness of support options available to citizens.
Helpline Advisers work closely with their Team Manager to ensure the delivery of a high quality service to customers with a view to consistently improve performance.
Required skills and abilities are as follows:
As part of our commitment to professional development, Helpline Advisers will complete an NVQ Level 3 in Information, Advice and Guidance; on successful completion of the qualification you will have an opportunity to progress onto higher level learning programs. .
Successful candidates will be expected to work 37.5 hours per week over a range of shifts between 8am and 10pm Monday to Sunday. After the summer you will be able to work part time 16/20 per week. The salary is £8.43 per hour.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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£8.72 per hour
£17,000 per annum
£8.88 per hour
Adecco UK Limited
£18,000 - £21,000 per annum, negotiable