Guest Relations Advisors - Fixed Term for Summer 2018 with immediate start in Luton, Bedfordshire, UK

Employer: Whitbread PLC

Location: Luton, Bedfordshire, UK


Salary: £18,900 per annum

Immediate Start for Guest Relations Advisors - Summer 2018 Fixed Term Contracts until end of September 2018 - Premier Inn Contact Centre - Luton.

Our Luton based, Premier In - Contact Centre, is seeking individuals who will be at the heart of providing world class customer service. We need professional, passionate and individuals who take pride in what they do to deliver prompt and efficient resolution to issues which is to the satisfaction of our guests. Whether it is by telephone or emails all contact that is made must be resolved effectively to conclusion.

The dedication you have to the role would be to ensure that all the contacts you are managing are prioritised to identify the best course of action balancing the guest experience with the commercial interest of Premier Inn. You would be managing guests expectations to a swift resolution informing them of what each next step would be and delivering on all the promises you will have made whilst behind the scenes working seamlessly with the hotel teams to identify the root cause of the issue.

We reward well for the right individual, if you are able to work full time (37.5 hours) spread over a 7-day week incl weekends and evening shifts then you will receive a competitive salary, pension scheme, Whitbread share save scheme and a privilege card that entitles you to a wide range of discounts.

At Whitbread we are committed to delivering world class service and growing our legendary brands and now is your chance to join us in this journey. Your story doesn’t start with a call, it starts with a click and who knows where it will end….

You will be:

  • Computer Literature, as you will be using multiple systems
  • High standard of written and spoken English
  • Excellent communication skills
  • Able to work on own and as part of a team
  • Able to deal with difficult situations and find resolutions suitable both for the customer and business
  • Able to prioritise workloads
  • Willing and able to work in a variable shift pattern covering the centre hours which are Monday-Saturday - 8am until 8pm and Sunday 10am until 6pm.

Job Types: Full-time, Contract until end of September 2018

Salary: £18,900.00 /year

Required Skills:

Contact Centre Customer Service Heart Difficult Situations Resolutions

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