Hotel Receptionist in Harrogate, North Yorkshire, UK


Location: Harrogate, North Yorkshire, UK


Salary: £18,000 per annum

Hotel Receptionist - Full time

The award-winning privately owned Rudding Park Hotel & Spa is set in beautiful Country Grounds on the outskirts of Harrogate North Yorkshire. It has the accolade of being an AA 4 Star Red hotel boasting 90 luxury bedrooms and a State of the Art Spa alongside our Grade I listed Regency house.

Guests can experience our 3 AA Rosette Horto Restaurant, and 2 AA Rosette Clocktower Restaurant, private cinema, 18 and 6 hole golf course, including our Wedding, Meetings and Events venue.

We are looking for an experienced receptionist to join our dynamic hotel reception team, who is passionate about providing an excellent service experience to our guests. The successful applicant must understand that our service is second to none and therefore they must be able to demonstrate care and empathy.

The successful candidate will need experience of working in a 4 star hotel or similar and will be able to further enhance the guests stay by promoting additional Rudding Park activities including spa treatments, golf and any other promotions available at that time.

The role is varied, as no two days are ever the same, therefore it would be ideal for someone who enjoys being hands on and part of a small tight knit and professional team.

Main Responsibilities

  • Provide an efficient and memorable experience during the guest’s stay.
  • Offer at all times a warm welcome in a friendly and professional manner
  • Offer a friendly phone manner to all external and internal parties.
  • Support all departments by communicating in a clear and timely manner
  • Understand the purpose of stay for all guests and support them accordingly
  • Manage any situation or issue in a professional manner
  • Continue to build your knowledge of all our offerings across the hotel, estate and spa
  • Under take basic concierge duties as required - this may include assisting with luggage

Also key to the role is genuinely caring about the guest experience, a confident telephone manner and excellent numerical and written skills.

Person Specification

  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • Good administrative skills and IT literacy
  • To be discreet, diplomatic, reliable and trustworthy
  • Have a good command of written and spoken English
  • Previous experience within a customer service environment is essential.

The position is full-time working 5 days over 7 per week including some evening and weekend shifts on a rota basis.

Salary circa £18000 depending on skills and experience