As a member of the Human Resources Support and Advice Unit (HRSAU) you will provide responsive, professional and high quality, customer-focussed Human Resources services to managers and staff across NHS Greater Glasgow and Clyde. You will be the first point of contact within the HRSAU, supporting policy implementation by providing Human Resources advice and support across a range of issues to include employee relations (attendance management, discipline, grievance, capability, Dignity at Work), employment legislation, and terms and conditions of service to managers and staff across NHS Greater Glasgow and Clyde Using a computerised enquiries management system and referral management system, you will assess the requirements of the enquiry and undertake the necessary action and advice required to satisfactorily conclude the enquiry within a reasonable timeframe. It is essential that you have a Certificate in Personnel Practice or equivalent experience in an HR environment, knowledge of Human Resource Policies and PIN guidelines, Employment Legislation and Terms and Conditions of Service. Excellent interpersonal, communication and influencing skills, excellent organisational, time management and prioritisation skills, excellent numeracy skills and excellent Customer Service skills. You should also have good knowledge of IT including internet and keyboard skill along with full computer software including Microsoft Office. Previous NHS knowledge would be desirable but not essential. The shift pattern for this post is Monday - Friday in rotating shifts: 8.00am - 4.00pm, 9.00am - 5.00pm, 10.00am - 6.00pm. PLEASE READ AND SAVE THE CANDIDATE APPLICATION PACK BEFORE SUBMITTING AN APPLICATION. This post will be closing on the 1st June 2018.