Insurance Claims Fraud Investigator (Office based) in Manchester, Lancashire, UK

Employer: Gibson Hollyhomes

Location: Manchester, Lancashire, UK


Salary: £21,000 - £26,000 per annum

Insurance Claims Fraud Investigator (Office based)
£21,000 - £26,000 PA

  • Excellent working hours

  • Generous holiday entitlement

  • Pension & Life Assurance

  • Subsidised Healthcare Cover

  • Convenient city centre location

Our client offers various insurance products to consumers; their aim is to keep the quality of service high and prices low through new innovative ideas which set them aside from their competitors. Since they were established over 10 years ago they have become one of the most dynamic and fastest growing insurers in the market. Within this post the main purpose of the position is to thoroughly investigate and resolve as effectively as possible suspected fraudulent Motor Insurance Claims. There are several positions within this team so this may vary from Motor Theft cases to Personal Injury cases dependant on experience.


  • Conducting detailed telephone interviews with the claimants using Voice Risk Analysis technology.
  • Performing investigations, including database searches, cognitive telephone interviews with Customers, witnesses and third parties, to obtain evidence
  • Liaising with other insurers, investigating Solicitors and law enforcement agencies on a regular basis
  • Ensuring that each case handled adheres to the terms of the Data Protection Act and Insurance Ombudsman recommendations
  • Determining appropriate collation and presentation of evidence, in accordance with procedures to enable successful action against fraud cases.
  • Contributing to workshops and awareness activity across the company to improve fraud management
  • Managing a caseload within changing and conflicting priorities, whilst still delivering work of consistently high quality.
  • Negotiating with claimants, their legal representatives and any other depts. / third parties


  • Proven claims handling experience within Motor Insurance
  • Experience or knowledge of cognitive/conversation management
  • Proven record of claims handling and or claim fraud investigation
  • Strong communication and negotiation skills with a confident manner
  • Competent interviewer and knowledge of cognitive/conversation management

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