Service Desk Analyst / 1st Line Support / IT Support Analyst / Helpdesk Analyst
Location - Newcastle City Centre
We're looking for an experienced Service Desk Analysts / 1st Line Support to join a large retail organisation based in Newcastle City Centre.
This is a fantastic opportunity to join a well established brand based right in the centre of the city. You will be providing 1st line support to back office users, working as part of an IT Service Desk team to ensure all IT queries and issues are resolved as quickly and efficiently as possible.
ITIL Foundation qualifications are essential for this role, as well as an experience of working within an IT Service Desk environment and excellent customer service skills.
Main Responsibilities of the Service Desk Analyst:
Key Skills and experience:
This role requires working in a shift pattern, working a 39-hour week from Monday - Sunday. Service Desk opening hours are 08:30 - 20:00 Monday - Saturday (08:30 - 21:00 Thursday) and 10:00 - 18:00 Sunday including all bank holidays apart from Easter Sunday and Christmas Day.
Service Desk Analyst, IT Support Analyst, IT Helpdesk Analyst, IT Help Desk Analyst, 1st Line Support
£17.00 - £17.85 per hour
£45,000 - £55,000 per annum, inc benefits
Nigel Frank International
£50,000 - £70,000 per annum
£30,000 - £40,000 per annum
We Are SSG
£23,000 - £25,000 per annum, negotiable