Mortgage Security Expert - Bingley in Bingley, West Yorkshire, UK

Employer: Cordant Contact Centre

Location: Bingley, West Yorkshire, UK


Salary: £7.69 - £7.83 per hour

Purpose of the role:

To work with customer and third parties to maximise the collection of unpaid mortgage debt and fees.

Key Responsibilities:

  • Manage expired term mortgages to a satisfactory conclusion
  • Manage Ground Rent Service Charge payment requests to effectively protect mortgage security
  • Ensuring all activity undertaken is in alignment with Business strategy, risk, policy and regulatory compliance.
  • Handle inbound and outbound telephone calls with customers and third parties,
  • Understand customer and financial circumstances to achieve a satisfactory repayment solution.
  • Manage and maintain workload through individual case ownership
  • Liaise with Solicitors where litigation action is required
  • Preparation and presentation of Credit Risk Committee documentation.
  • Identify and escalate potential issues and concerns to Team Manager
  • Identify improvements to performance and team processes through continuous improvement
  • Maintain and record approvals of mandated decisions.

Skills required:

  • Ability to manage own workload
  • Good communication skills
  • Able to work to deadlines and under pressure
  • IT literate
  • Be able to build relationships

Cordant People is an equal opportunities Employer

Cordant Group is an equal opportunities employer

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