Multilingual Customer Service Advisors in Luton, Bedfordshire, UK

Employer: USMAART Limited

Location: Luton, Bedfordshire, UK


Salary: £22,500 per annum

Do you speak multiple languages? Are you struggling to find a role to utilise your skills?

*** We accept both full time, weekend only and night shift only applications ***

USMAART have a number of fantastic opportunities for Multi-lingual Customer Service Advisors to join a world leader in providing business services to clients in a variety of sectors. You will be joining a worldwide workforce of over 100,000 staff covering 5 continents.

The purpose of the role is to deliver multi-lingual customer services to the automotive client. The service incudes providing essential emergency support in time of accidents or ill health. Therefore the ability to follow procedures in multiple languages is essential.


  • Effectively answer call types of customer call including emergency and non-emergency calls
  • Using the latest technology, you will need to assist drivers and their passengers through all call types
  • Analyse information received from the caller, using accurate decision making and judgement
  • Using persuasive and negotiating skills you will keep an unstable or distressed caller on the line until emergency help arrives
  • Take responsibility for ensuring all documentation is precise and accurate


  • You will have previous experience in a customer service role whether face to face or over the phone
  • Multiple languages is essential for example business level English and two other European languages such as- Danish, Dutch, Finnish, German, Polish, Slovak, Slovenian, Czech
  • Be able to work on a full flexible 24/7 pattern including nights, weekends and public holidays However, only night and weekend shifts will also e considered
  • Be confident in the use of a PC
  • Have the ability to adapt quickly, develop a rapport with customers and emergency services over the phone
  • A drive for excellent customer service


  • Excellent relocation support- We are looking for applicants for both Luton and Bucharest offices
  • A fun dynamic and challenging working environment
  • Team building activities and networking opportunities
  • Professional and personal development

Additional Information

All offers are subject to a successful and complete background screening process

Required Skills:

Czech Dutch German Polish Slovenian Slovak Finnish Customer servie multilingual Enlglish Polish Slovenian Danish

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