Museum Assistant (Admin and Clerical) in West London, London, UK

Employer: Change Exchange

Location: West London, London, UK


Salary: £8.00 per hour

Main Purpose of the Job

To ensure the security and maintenance of Leighton House Museum and its contents, welcoming visitors to the building and supporting the activities of the museum and its staff.

Main Duties and Responsibilities

Specific Duties1 Security

Ensure the security of the building, its contents and collections as instructed by the Senior Curator. Be responsible for securing the building and enabling the intruder detection system. Act as a standby key-holder for emergency purposes, admitting the emergency services of authorised personnel as required.

Patrol all areas of Leighton House Museum regularly and carry out security checks.

2 Health and Safety

Assist in enforcing the regulations made by the Council and its insurers and ensure that all health and safety regulations are fulfilled.

Undertake all necessary Health and Safety training.

Be familiar with all emergency evacuation procedures and the Museum’s disaster plans. Be prepared to assist in the event of an emergency.

3 Visitor Services

Become familiar with the general history of the house and Lord Leighton. Carry out reception duties, deal with visitor enquiries and ensure that effective customer relations are maintained at all times. Assist with informal tours of the historic house and servant’s areas.

Answer incoming calls to the museum’s main number and transfer to the relevant staff. Check incoming e-mails and respond to enquires regarding bookings for tours, activities and events.

Sell merchandise through the museum shop, operating the till and credit card facilities as required, cashing up and completing all necessary paperwork.

Input data onto computerised systems/records of visitor attendance at the museum.

Assist with the setting up of equipment and resources for classes, lectures, concerts and other events as instructed.

Be prepared to assist with opening the house and stewarding weekday tours at 18 Stafford Terrace.

4 Care and handling of collections

Monitor environmental conditions and when necessary implement agreed control measures.

Assist in unpacking and carrying exhibits for exhibitions; check and accept delivery of goods.

Move furniture, art exhibits and other items as required by the Senior Curator.

Assist with exhibitions as required by the Senior Curator, including the erection and dismantling of displays and the couriering and condition checking of the collection.

Be willing to assist the curatorial team with collections based projects, such as documenting and photographing the collection.

5 General Maintenance and Cleaning

Check for repairs needed to the building and contents. Report deficiencies to the Senior Museum Assistant. In the event of an emergency, take action as required by the Council’s emergency procedures. Assist the Senior Museum Assistant with the regular testing of the museum’s equipment and systems.

Monitor the standards of cleaning for the building and forecourt.

Assist the conservation housekeeping team with conservation cleaning and general repairs as required.

Deal with the operatives of other Council services, other public services and contractors on the premises, accompanying them if necessary and informing the Senior Museum Assistant of any work being carried out in the house.

Ensure that the washrooms are in good order and stocked with necessary supplies.

6 Miscellaneous

Wear the uniform provided by the Council, except when engaged in work which requires the use of protective clothing, when the correct clothing should be worn.

Undertake any other relevant and appropriate duties required by the Senior Curator in respect of Leighton House, 18 Stafford Terrace and the Transport Environment and Leisure service generally, providing relief cover elsewhere within the service.

Technical and Job Specific Requirements

Essential Desirable

ü Recent experience of operating a till and debit/credit facility, selling merchandise/tickets, cash handling and record keeping

ü Physically able to move, lift and carry furniture, equipment and shop stock

ü Ability to take responsibility for security and key holding

Essential Desirable

ü Security work, ideally within a museum or comparable facility

ü Knowledge of Victorian history/art/architecture

ü Awareness of codes and practices relating to Health and Safety

ü Ability to carry out simple repairs

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