PA/ Receptionist/ Secretary to Leading Social Housing & Property Landlord - Palmers Green N13 in London, South East England, UK

Employer: Stone Lodge Group

Location: London, South East England, UK


Salary: Salary negotiable

PA/ Receptionist/ Secretary to No1 Social Housing & Property Landlord in North London

*** outstanding role with high job prospects ***

** ARLA Lettings and Property Management course fully funded **

*** working for outstanding Director with 20+ years experience in the property industry ***

Business Description:

Stone Lodge Group of Companies

London Headquarters: Palmers Green N13

This is an exciting opportunity to work with a long established organisation who are leaders within their fields and who offer excellent career progression.

The Stone Lodge Group has been established for 20 years and cover areas including: property developments, property refurbishments, social housing, facilities management, property lettings & property management, hotels, hostels and B&B operations.


The S.L.G is now seeking a keen PA/ Receptionist/ Secretary to work as a key part of the Office Management Department providing administrative support to the businesses different departments. The roles will also include assisting the Housing, Lettings, Accounts, Sales and Marketing Departments with administrative tasks and other tasks as required. The Office Administration Assistant/ PA/ Receptionist will report directly to Office Property Manager.


This role comes with very high prospects, with progression leading to property/ housing/ office manager roles once proven.


The PA/ Receptionist/ Secretary will be responsible for:

    • Providing general administrative duties and support to the property and asset management team in the interest of professional residential asset management and maintain accurate and timely records.
    • Providing support to other Property and Management Assistants where required and work closely with PMs to achieve KPIs.
    • Operate as a team to deliver a customer focussed service and drive the performance of the property portfolio.
    • Proactively manage and handle all direct customer contact/correspondence - telephones, emails and letters in a timely and professional manner and investigate and resolve general enquires within a timely manner to ensure that matters are handled efficiently and in accordance with good customer service.
    • Manage internal and external post and emails on a daily basis, without the need for having to pass over to PMs unless necessary but to update them as required.
    • Produce all correspondence as required - letters, emails, mail merges, and reports, presentations in a timely and professional manner. Reports to include those required for PM monthly meeting.
    • Scan, save and maintain documents and photographs onto electronic filing system.
    • Prepare and issue all standard job authorisation forms.
    • Update and maintain property and Health & Safety databases.
    • Co-ordinate property inspections for Property Managers, Surveyors, and insurers etc. and also compile and record property inspection reports.
    • Instruct maintenance works outside of service contract ensuring that tenants are updated.
    • Pursue and obtain estimates from contractors in a timely fashion ensuring that tenants are kept fully updated.
    • Arrange appointments and liaise with tenants, contractors, professionals etc.
    • Obtain and record all necessary compliance reports, to include Asbestos reports, EPC's etc.
    • Liaise with letting agents regarding new tenancies, ensuring keys in place, gas certificate supplied, works completed.
    • Handle check out reports, deposit releases and management of tenants during this process.
    • Produce and support the compiling of all necessary documentation for pre-contract enquiries.
    • Undertake regular customer satisfaction surveys.


Mon - Fri, 8am - 5pm or 9am - 6pm

Essential Requirements:

• Excellent communication skills.
• Good telephone manner.
• Able to act professionally at all times.
• Maintain strict confidentiality.
• Must be computer literate.
• Ability to work on your own initiative.

Personal Specification:

The Ideal Candidate must have:

  • Excellent organisational skills and be able to work to deadlines
  • Excellent telephone manner
  • Good knowledge and experience using the MS Office suite, particularly Excel and Outlook
  • A willingness to 'muck in’ and carry out a variety of tasks as necessitated by a small business
  • The ability to work on own as well as taking direction from others but most importantly to manage their time effectively.
  • Be keen to work in an office environment and be a part of a busy team.

In return for your skills and experience, you will receive;

  • Competitive salary
  • 20 days Annual Leave
  • An excellent team to work with

This is an outstanding role, where the Managing Director and the Management Team play a key role in your development within the organisation.

The S.L.G is a company with a reputation for hiring and training people to achieve their potential. They believe passion and a willingness to learn and work hard is the recipe for successful career progression.

The ARLA Lettings and Property Management Course is offered as part of this role.

A key differentiator that separates the S.L.G from other organisations is the option of being able to work in different sectors within the group. Should you prove yourself in this role, you will have the option of applying for other roles within the group.

If you feel you have the right attributes for this role and you have the drive and ambition to excel within the S.L.G please send us your CV and a cover letter explaining your suitability for the role.

Thank you and we look forward to receiving your applications.

Key Words: PA, Personal Assistant, Receptionist, Secretary, Team Secretary, Admin, Administrator, Office Admin, Property, Property Assistant, London, HR Officer, HR Administrator, Lettings Negotiator, Secretarial, Customer Service, Lettings, Lettings negotiator

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