Receptionist in Potters Bar, Hertfordshire, UK

Employer: Bishopsgate Law

Location: Potters Bar, Hertfordshire, UK

Hours:

Salary: £18,000 - £18,500 per annum

Bishopsgate Law is a very modern, growing law practice.

We are looking for a Receptionist at our Potters Bar Office.

We operate a very organised, hardworking and beautiful office. We aspire to be tidy and paperless.

We’re highly ambitious - it’s a very exciting time to work for us and anyone joining will be taking part in the building of a very successful company.

The job:

- Taking all telephone calls to our general number.

- Entering every call to our general number and email to our public email address into a contact log spreadsheet, specifying how the caller found out about us if the call is a new enquiry.

- Overseeing our calendars and booking all appointments.

- Collecting and scanning all daily post in, saving each item into it's digital folder and entering the senders information into our contact database.

- Overseeing our contact database.

- Organising, franking and sending daily post out.

- Keeping the reception area, meeting room and kitchen in a clean, tidy state (including emptying the dishwasher in the morning, occasionally clearing out the fridge, running the coffee machine's cleaning process and watering the plants).

- Taking and receipting all card, cash and cheque payments received into our case management software.

- Overseeing the public email address and forwarding emails to the relevant person/department and replying to said emails when appropriate.

- Overseeing our main printer/scanner/copier, sorting various printed documents into departmental trays.

- Occasionally scanning and/or organising large files for management or fee earners.

- Greeting clients warmly (with their name if known) and occasionally making hot drinks for them.

- Dealing with clients who may be going through extremely difficult and stressful times in their lives and being able to handle their distress or impatience, maintaining a polite and bright manner and mood.

- Calling clients or our phone / IT support providers when needed.

- Explaining administrative/ procedural things to clients. E.g., the acceptable forms of ID they need to bring or the costs of basic transactions (such as swearing an oath, having a basic will written, etc.) when it is a clear case.

- Generally following complicated procedures that keep us legally compliant and administratively assisting our legal and management staff.

- Can drive, be driven or walk to work should trains or buses not be running as usual.

- The ideal candidate will be looking to stay in this position for a year or more

Skills & Experience

- Excellent customer service and phone manner

- Impeccable time-keeping

- Highly reliable / brilliant attendance

- Professionalism - sharply-dressed / well-presented / project decorum

- First class written and spoken English

- Organisational / admin skills

- Strong Excel, Word and generally strong IT skills

- Competent at typing

- Understanding confidentiality and some understanding or experience of the legal profession

- Very tidy and clean

- Social, friendly and a good team-worker!

- Calm and cool under pressure

Details:

+ Full time

+ 09:00 - 17:40, with one hour lunch break (either between 12:00-13:00 or 14:00-15:00)

+ Permanent

+ Salary is 18,000 - 18,500 pa.

Required Skills:

Administrative Computer Literate Customer Service Secretarial Receptionist Duties

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