Receptionist in Edinburgh, Midlothian, UK

Employer: Kelly Services

Location: Edinburgh, Midlothian, UK

Hours:

Salary: £8.75 per hour

This position is to start on 3rd December and will be a 3 week temporary placement

Job Purpose

To provide support to the Facilities Management Service at the ABC12 site and to provide an effective and efficient Facilities reception service.

Reporting to:

Facilities Coordinator/Manager/Administrator

Key Tasks - Mandatory

  • Provide an effective and efficient reception service - Meet and Greet service to visitors, clients and contractors in a professional manner so as to portray a favourable image of Fujitsu

  • Assist with managing Control access for contractors for Catering, Cleaning & Waste Management, M&E and Fabric Maintenance, and Vending.

  • Issue Security Cards to visitors and contractors; ensuring that there is a complete audit trail for the use of temporary cards

  • Understand the relevant Operating Framework, SLA’s and site specific instructions and in particular the emergency procedures and contingency plans.

  • Have an awareness of the requirements of Fujitsu’s Safety Management System

  • Have an awareness of the requirements of Fujitsu’s Environmental Management System.

  • Have an awareness of the requirements of Fujitsu’s Business Management System.

  • Ensure all tasks are carried out in accordance with Fujitsu’s Quality, Occupational Safety & Health and Environmental Management Systems.

  • Provide support to the Facilities Manager/Coordinator across relevant aspects of the delivery of FM services to the premises.

  • Perform other reasonable duties as requested or required to ensure effective service delivery.

    Key Tasks - Definable (as required on site)

  • The role will require provision of ad-hoc support to the reception/mail/goods received functions.

  • Support the efficient operation of the Reception, Mailroom and Goods Received/Despatched functions to the agreed SLA.

  • Understand the relevant Operating Framework, SLA’s and site specific instructions and in particular the emergency procedures and contingency plans.

  • Deputise for the Facilities Manager/Coordinator/Administrator during their absence from the premises.

  • Out of hours support to site maybe required on an ad-hoc basis to underpin the Incidents and Escalations Procedure and support sites to minimise impact to business from occurrences.

  • Assist in maintenance of site specific procedures and documentation.

  • Provide a focal point for all client property related needs and resolve issues.

  • Monitor Conference room and Video Conference bookings

  • Monitor meeting room standards ensuring that rooms are suitably equipped, presentable and that consumables are replenished.

  • AV Equipment - Setting up/supporting users with queries relating to use of equipment

  • Video Conferencing - carry out pre-call checks prior to calls and providing support to users

  • Provide a focal point for building residents offering a high level of Customer Service on a daily basis through face to face, telephone and email communications.

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