Recruitment Assessor in Preston Brook, Cheshire, UK

Employer: Capita

Location: Preston Brook, Cheshire, UK


Salary: £21,315 - £22,315 per annum, inc benefits, OTE

Recruitment Assessor

Preston Brook, Runcorn, WA7 with some travel

£21,315 + Quarterly Bonus & Benefits

About the role:

Do you have experience working within high volume recruitment?

Do you have an understanding of contact centre recruitment?

We are currently looking for a Recruitment Assessor to work within our internal recruitment team here at Capita Customer Management, part of Capita Plc based at Preston Brook, Runcorn. The role of the Recruitment Assessor will be to represent Capita at in house assessment centres and recruitment events and assess and select the desired quality and quantity of new contact centre advisors across 4 core vacancy profiles: Customer Service, Sales, Collections and Team Manager.

This is a crucial role in the final part of the recruitment process, ensuring client contact centres are staffed to the required levels with the desired calibre of candidate. You will be responsible for running assessment centres and assessing candidates, providing candidate feedback, and supporting new starters until they enter the business. Acting as a brand ambassador for Capita, you will be required to uphold a positive image of the company and ensure all candidates are treated with fairness and professionalism at all times. You will also be responsible for accurate data management, as well as various ad hoc tasks to support effective delivery and promote a positive candidate experience. You must be proactive and flexible in your approach, and committed to working to achieve results.

About Capita | Capita Resourcing:

Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

Capita Resourcing is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We are a strategic resourcing business. Our teams work across the UK commercial, regulated and government sectors - shaping individually tailored solutions in permanent and contingent workforce recruitment.

We place collaboration at the heart of every relationship, fostering genuine partnerships which develop the maturity and impact of resourcing activity. Our ultimate goal is to align talent acquisition strategies directly with strategic business goals.

What you will do:

  • Conduct effective assessment centres with multiple candidates in line with Capita standards and client specific requirements including role plays, group exercises and numeracy, literacy and brand awareness tests.
  • Understand and maintain knowledge of Capita company values and customer requirements, allowing effective decision making during the selection process.
  • Ensure the Applicant Tracking System is used appropriately and updated thoroughly to progress applications effectively and allow the production of meaningful and accurate management information.
  • Ensure candidates are updated on the outcome of the interview/role play in a fair and timely manner and that constructive feedback is given as and when necessary
  • Recommend improvements on the sourcing, screening and selection processes to the regional resourcing manager based on observations in, and experience of, assessment centres.
  • Adhere to compliance processes in relation to legal right to work and pre-employment screening and ensure that all relevant documentation is collected from candidates
  • Participating in ad-hoc recruitment events (open evenings, recruitment fairs etc) as requested by the Resourcing Site Manager.

Your experience will include:


  • Candidate must drive and have their own vehicle a some travel is required - Liverpool, Preston, Bury, Manchester
  • Experience in a fast paced recruitment environment
  • Experience of being target driven and working towards tight deadlines and within short timescales.
  • Ability to make effective recruitment decisions working to a customer brief.
  • Ability to work effectively as part of a team and build relationships at all levels
  • Strong work ethic with a flexible approach.
  • IT literate (Keyboard skills, Microsoft Office applications, etc)


  • Experience working in an assessment centre or call centre environment
  • Experience within an in-house or managed service recruitment team
  • Experience of an end-to-end recruitment process and ATS software.
  • Knowledge of employment legislation impacting recruitment

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday plus bonus and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

Help us find out more about you by completing our short application process - click apply now.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

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