Location: Milton Keynes
Job Description - Retail Academy Trainer
Salary - £8.70 per hour + 10% Bonus
30 hour contract
One of the most advanced and exciting retail environments in the UK is expanding its team to give their customers a very high quality and personal level of service.
If you’re the kind of person that really likes to look after and understand your customers, and if you have a high level of professionalism and energy we’d like to hear from you.
Retail training experience in a proactive customer experience store is ideal but not essential.
The Retail Academy Trainer plays a key role within the SES as the colleague responsible for the delivery of classes to customers and the development of individual training plans for colleagues within the stores. This will include the delivery of internal training to colleagues on a wide range of topics.
Delivering fun and engaging Academy classes daily for customers
Delivery of 1-2-1 sessions with customers to show/teach/help them how to set-up or use features of their newly purchased product they are able to enjoy and use straight away
Provide training to enable Customer Consultants to deliver customer experience excellence through:
An outstanding knowledge of the Customer Journey (Discover the Possibilities)
Regular sales floor observations of the customer journey for each colleague and improvement through coaching.
Work with the Customer Consultants to ensure Smart Academy classes are continually promoted with customers
Brand & Vision
People & Leadership
Create and maintain an on ongoing schedule of daily Academy classes over 4 weeks.
Report weekly and accurately the number of Academy attendees, colleague product knowledge test results and other relevant metrics when require.
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