Role Title: Retail Betting Assistant (24 Hours)
Team: Retail Operations
Department: Irish Retail
Reporting Relationship: Shop Manager
Who They Are:
We lead the market through innovation, offer best-in-class and personalised gambling experiences, provide entertainment and a safe responsible gambling experience. Our Retail Betting Assistants are at the core to making this happen.
They are the first point of contact with our customers; responsible for meeting, greeting and providing them with the “best in-class and personalised” customer service. They will be on hand to help by answering questions, demonstrating product knowledge and taking bets.
What do they do: Our Retail Betting Assistants …
Welcome customers and visitors into the shop.
Handle cash quickly, accurately and responsibly.
Floor walk and greet customers.
Promote products and services.
Provide a friendly and efficient service so as to encourage repeat business.
Ensure they remain fully compliant with all company policies and procedures at all times.
How do they do it: Our Retail Betting Assistants …
Are proactive, ambitious and focussed on their shop’s goals and objectives. They grab opportunities with energy and drive, and can be counted on to ‘get stuff done’.
Live to meet and exceed their customers’ expectations. It’s what makes their shop successful and their job enjoyable.
Have excellent communication and listening skills, which is essential in ensuring a successful shop
Treat customers and colleagues with respect
Embrace change with curiosity and an eagerness to learn new initiatives and products
Remain curious and always learn from their mistakes in order to deliver “best in-class” customer experience.
Essential Skills & Experience:
Minimum one year cash handling and customer service experience
Strong knowledge of sport
Excellent verbal communication
Strong Computer & Numeracy Skills
Flexible approach to working hours
If you think you have the skills and behaviours required for this role, then apply for a job today with us!
Equal Opportunities Employer & Supports Workforce Diversity
Paddy Power Betfair plc is an international sports betting and gaming operator, with a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of operations across Europe including Romania, Portugal and Malta.
We operate five sports betting and gaming brands; Paddy Power, Betfair, Sportsbet, FanDuel and TVG. We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.
Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.
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