Retail Sales Consultant - East Midlands Airport in Derby, Derbyshire, UK

Employer: Travelex

Location: Derby, Derbyshire, UK

Hours:

Salary: £8.05 per hour, OTE

Job Type: Permanent

Hours: 25.5

Salary per annum: £ 15,070 pa + OTE / £8.05ph + additional benefits listed below

Shift rota: Various Shift Patterns

Shift pattern between 05:00am - 22:00pm

We’re passionate about sharing experiences

Whether it’s a customer taking a weekend break or a couple going on the holiday of a lifetime, we want to be part of their journey to an unforgettable experience. That’s why we need you!

So, what does the role involve?

This role is about putting the customer first, being ready for them, actively listening to ensure you establish your customer’s needs then matching those needs to the relevant product. We will ensure you’re fully trained in our world leading conversational selling model C.A.R.E. to ensure you meet our high standards of customer service, enabling you to effectively interact and engage with customers and be successful at Travelex!

Joining us will feel like being part of a family, where you will get support across the business and engage with other Travelexer’s globally on our internal blog! We also provide you with the opportunity to progress your career as we have stores right across the UK (and the world) as well as offering NVQ’s/Apprenticeships and development programs.

What kind of person are we looking for?

You’ll be friendly and approachable as well as having an eye for detail. You’ll need to be good with numbers as you will be handling multiple currencies and making sure our customers receive the right amount of cash is key. Ensuring our customers have a great experience is really important to us, therefore we look for people who share our passion for customer service! You’ll need to be comfortable working to targets, ensuring you engage our customers to match their needs to the right offering, aiming to go beyond and be a 'diamond’ performer at Travelex. In return, we offer fair incentives that recognize individual performance when our colleagues go the extra mile.

We have a clear purpose at Travelex. We understand the value of exchanged money, and the opportunities it opens up to our customers. We’re excited for them, and enjoy being part of their individual journey, whatever and wherever it might be.

Travelex has operated for more than 40 years and serves customers in over 70 countries across 6 continents, offering a range of services to both consumers and businesses, operating as a globally recognized and widely trusted foreign exchange operator.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex family by clicking apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This role is offering 25.5 hours per week, paying £8.05 per hour with the opportunity for enhanced overtime/bank holiday pay. In addition, we also offer 22 days holiday (Increase in line with service to maximum of 25 pro rata with option to buy/sell holiday entitlement), pension, discounts and cash back offers with 1000’s of retailers, discounts at staff canteen and other flexible benefits including childcare vouchers.

Required Skills:

Airport Banking Customer Service Retail Sales