Sales Support Executive in Tamworth, Staffordshire, UK

Employer: JNZ Recruitment

Location: Tamworth, Staffordshire, UK


Salary: £18,990 - £23,990 per annum

Vacancy for Sales Support Executive

Job location: Birch Coppice,Dordon

Job category: Sales Support

Employment type: Permanent

Hours: Monday - Friday 8.30am - 5.00pm

Salary: £18,990.40 + £5,000 bonus

Job description

Working as part of a small but well established Sales Support Team.

The main role responsibilities for this position are to receive all first line incoming communication (Telephone/Email/Fax/Post), take orders predominately and sell core business products to existing accounts on behalf of the company. Supporting the Sales Teams in retaining the current business levels to achieve revenue targets set. The position is ideal for someone who enjoys interacting with customers (internal and external).

Roles and Responsibilities

Receive all first line incoming communication.

Take and process orders.

Convert customer sales enquiries into orders.

Up selling / cross selling to existing customers.

Co-ordinate any inbound calls/emails to the correct department within the Group where necessary.

Liaise with other areas of the business to fulfil all customer requirements.

Maintain and update the systems with new and relevant customer information.

Achieve customers SLA’s.

Achieve KPI’s set.

Assist the Sales Support Section Head with other activity/tasks as appropriate.

People Requirements

This is a reactive role and strong communication skills with a professional telephone manner are essential, as are keyboard/data entry skills and attention to detail.

Ability to work on own initiative and under pressure.

Achieving high standards of customer service skills at all times.

Positive, flexible, self motivated and disciplined.

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