This post is internal and open to employees of Renfrewshire Council only.
Based at Housing Advice Services, 15 Abercorn Street, Paisley.
We are looking for a well organised individual to ensure an effective clerical support service is provided to our stakeholders and customers.
Duties for the post include providing an effective financial business support service, including the handling and recording of both Council and client fund monies; processing manual and computerised financial, client and service information; producing and analysing reports; document production including typing letters & reports; processing purchase orders; providing basic IT assistance and instructing, allocating and checking work of employees – offering advice and guidance on a daily basis to clerical assistants in standalone roles.
You will be part of the senior Customer & Business Services team based across the cluster and will be first point of contact for clerical assistants, therefore effective organisational skills and a flexible approach are essential, as are effective communication skills as you will be liaising regularly with other Council staff, stakeholders and client relatives.
It is essential that you have experience of working in a clerical role and carrying out a wide range of support duties, as well as working with a range of software packages including Microsoft Excel and databases. It is also essential that you have the ability to work as part of a team and on your own initiative, work to deadlines and quality standards and have effective customer service skills as well as being self-motivated and resilient when handling some challenging and vulnerable client groups.
It is desirable that you have knowledge of procurement systems (PECOS) as well as AIS and Info@Work. Previous experience of supervising staff is also desirable along with an SVQ Level 3 in Business Administration or equivalent.
£17,500 per annum
Designer Contracts Ltd
£18,000 per annum
£16,000 - £17,500 per annum
£16,000 - £19,000 per annum