Can you spot a well-run major incident versus a badly-run one? Do you know the factors that make a difference?
Do you know the value of a good post-incident review with a true root cause?
Do you want to guide other teams to improve their incidents, post-incident reviews, and other reliability-related processes?
If "yes" then we have role you might like. An Atlassian Technical Program Manager in Incident Management:
More about you
We expect you to have:
And although not required it would be good if you had:
This role is a combination of technical program management (≈40%), ownership of process & tooling (≈30%), analysis and reporting (≈20%), and actual incident management (≈10%). As such it requires a blend of business and technical skills and experience.
More about our team
Atlassian Site Reliability Engineering is a rapidly growing group within the organization. We are building our teams, tools and systems as part of the company's mission to build the best SaaS services in the world. This is an exciting team to join because SRE is involved with every technical team across Atlassian.
SRE works side by side with the product family and platform developers to maintain and improve services, performance, and provide real time feedback on production systems. We live the company values with a strong customer focus and possess a healthy sense of urgency. As a heavily data driven team, we use a variety of data collection, analytics and visualisations to learn about our complex systems. We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences with engineering teams outside of SRE.
SRE Team members have a range of options to suit individual styles: If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on and bash out code to support the team, we have a spot for you too.
More about our benefits
Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and beverages, ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage (medical, dental, and vision) for you and your family, 401k matching and more.
More about Atlassian
Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Stride. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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