Fantastic company, great culture and even better offices! Although this is a maternity cover contract, they would try to keep a great person permanently if at all possible!
THE ROLE & RESPONSIBILITIES
- Receive incoming UK telephone calls from clients and sales personnel.
- Inputting orders into Sage to despatch and invoice point.
- Respond to general enquiries.
- Ensure comprehensive record keeping, both electronic and hard copy.
- Elevate potential non-standard/complex issues to the relevant person.
- Develop relationships with strategic customers and accounts.
- Basic understanding of Consumer Rights and Trading Standards.
- Knowledge of promotional activities for client discussions.
- Good knowledge of key accounts for UK.
- IT skills - MS Office, databases, Excel
- Excellent telephone manner & communication skills
- Enthusiastic and flexible
- Self-motivated and organised
- 2-years of customer service experience
- You will ideally have experience in sales office with a manufacturing or distribution process